Policies and Shipping
PRICE MATCH GUARANTEE
At Rydjor, we stand behind everything we sell, your 100% satisfaction is our goal! If you can find a lower price, we promise to match it.
Parts, Accessories, and Apparel: At the time of purchase, we will match the current pre-tax price for new, identical, immediately available products from a local retail competitor's store or shipped from and sold by an authorized major online US retailer.
Bicycles: If you find a better price on a bike that we carry at another shop within a days drive, we will match it and save you the trip. In order to be eligible for our Price Match guarantee, the bike must be the same model, size, color, condition and year. The bike must be in stock at an authorized US dealer and the price must be verifiable with the original advertisement or online.
Indoor Fitness Equipment: If you find a better price on one of our Indoor Fitness Equipment units that we carry at another shop within a days drive, we will match it and save you the trip. In order to be eligible for our Price Match guarantee, the fitness equipment must be the same model and year. The fitness equipment must be in stock at an authorized US dealer and the price to include shipping and set up and be verifiable with the original advertisement or online.
How To Price Match: bring or email us (email@example.com) an ad or the website link for the item in question
30 Day Price Protection: When you shop with us, you can rest assured that you're getting the best price. If the price of a product is lowered within 30 days of your purchase, bring your receipt in and let us give you a store credit for the difference.
NOTE: Must be the exact same item, including size, color and year. Item must be in stock at an authorized US dealer of that product. We must be able to verify with the original copy of an ad or link to the website. We reserve the right to not match prices when they are below our cost. Other offers, such as percentage discount coupons, cannot be combined with price match.
SHIPPING (Continental U.S.)
Four shipping options are offered for merchandise delivery:
|Order Amount||Standard Shipping||Store Pickup*|
|Up to $50.00||$7.99||FREE|
|$150.01 and over||$13.99||FREE|
Note: Orders usually ship one business day after being placed.
Please note that some items may be subject to additional shipping and handling charges because of size or weight.
Sorry, but we do not ship outside of the Continental U.S.
Most orders will be ready within one business day. Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly. We will call or email you once your order is ready for pickup. If you need an item right away we ask that you call us to confirm that the product is available before heading over to our store. Unless special arrangements are made in advance, orders need to be picked up within 15 days or a 10% restocking fee will be charged.
We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.
Occasionally, some items are unexpectedly out of stock or unavailable and may be backordered. If this should occur, we will only bill your credit card for merchandise that is actually shipped. The total shipping charge for orders split into multiple shipments will not exceed the amount quoted on the original order.
1. Refunds must be made within 30 days with a dated cash register receipt.
2. BICYCLES AND FITNESS EQUIPMENT ARE NOT RETURNABLE FOR REFUND. You may exchange bicycles and fitness equipment for 14 days if still in new condition.
3. You may exchange unopened or unused merchandise for up to 90 days for other merchandise or a Gift Card.
4. Only New, Unused merchandise will be accepted for a full value return. A 20% restocking charge will be made on any used merchandise or items that are missing the proper packaging.
5. Defective merchandise will be handled according to the manufacturers warranty.
6. All sales are final on opened auto racks, tools and clearance merchandise.
7. Gift Cards are not returnable for refund.
8. Refunds over $50 not paid by credit card will be paid by company check within 30 days.
If there’s a problem with something you purchased from us, you can either bring it to our store or ship it back. Ship returns via Ground UPS or insured US Mail (we do not accept CODs). We will refund shipping costs on damaged or incorrect merchandise. Merchandise returned that appears used will be subject to a restocking fee. (Labor fees are not refundable, i.e., custom built wheels.)
Returns over $100 must have a return authorization number clearly marked on the outside of the package or the item will be refused. A return authorization number can be obtained by phone or email.
PRICES AND INFORMATION
Our website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here. We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling or emailing us. Thank you!